You will need your order number and zip code
Looking to make a Return?
We hope you don't have to, but if you must...
OUR RETURNS POLICY:
We offer returns on products upto 30 days after a product is purchased. All returned goods must be in brand new condition i.e not worn or washed.
(And btw... “I only wore it once to grab coffee” doesn’t count as “not worn” okay?!)
We offer exchanges or refunds. Exchanges and refunds are processed once the goods have been received at our warehouse and checked.
All returns must come back in their original box.
How do I return my US order?
For U.S orders, click on the “make return here” button at the top of this page. To start a return you will need your order number and zip code. If you cannot find these details please reach out to us at email@example.com
How do I return my NZ order?
Are returns free?
What does "not worn or washed" mean?
We only offer exchanges for the same product you originally purchased (e.g. change of size or change of color). If you would like to exchange for a higher value product we recommend you apply for a refund and then make a separate purchase for the product you like. Sorry, we’re working to make this experience better!
How long will my exchange take to arrive?
Your exchange will be processed once your returned goods are received back into the warehouse and meet the criteria e.g. brand new condition. You will then receive an email with tracking details after your order has been dispatched. Your exchange should take 2-10 days to ship after dispatch.
**For US orders: please keep in mind that requesting an exchange doesn't automatically reserve that product for you. If it's not available when the return is processed at the warehouse, and the exchange is initiated, we will notify you.
Can I track my exchange?
Once your exchange has been dispatched you should get an email with a tracking code. If you are having trouble finding this you can reach out to someone in our team at firstname.lastname@example.org
I got the wrong order? Or my shoes arrived damaged?
Mistakes can happen, if you got the wrong order you can sort out an exchange through our returns portal for U.S customers above. For NZ customers, please get in touch with us at email@example.com to sort that out.
We process refunds once we have received goods, you should expect a delay of approximately 12 days after we have received and processed your return (pending your return meets the criteria stated in our returns policy). We can only credit refunds back via the original payment method used to purchase the shoes.
If you have not received a refund at this time please get in touch with us at: firstname.lastname@example.org.
Is there anything I can’t get refunded or exchanged?
Gift cards and final sale items, such as our laces and insoles. Oh and worn items.